Refund policy

Mac Direct Edition

Direct Edition sales are generally final after download. This is not a money-back guarantee. Contact support if there is a duplicate or unauthorized charge, or if the software is materially defective and support cannot resolve the problem. Other refunds are discretionary, subject to applicable law and the payment provider’s buyer terms. Payment-side refund requests may also be submitted through the provider shown on the receipt.

Statutory consumer rights are unaffected. After a finalized full refund or completed chargeback, the purchaser must stop using and remove the software. This also ends future download access and Purchase Recovery. The app is not remotely disabled.

Windows edition

Windows purchases are completed through the Microsoft Store. Microsoft handles payment, receipts, and refund requests under its store policies and applicable law.

Need help?

Visit support for purchase help. The complete license and purchase terms are in the Terms of Service.